now hiring | processing support supervisor
Position overview
Supervises processing center staff and trains and mentors new staffers. Responsible for providing support services in handling incoming telephone calls, mailings, emails and other forms of electronic communications from our clients and their member participants. Handles very sensitive and confidential information that must be entered accurately and appropriately, and then store those documents into our document management systems and proprietary software tools. Effectively handles disgruntled callers who request to speak to a supervisor or whose calls are escalated by Processing Center Level 1 staff. Ability to identify errors or inconsistencies in the data being entered, and then report back to management with any issues or concerns. Creates the monthly schedule to ensure appropriate staffing levels for current client projects.
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Not Finding What You’re Looking for?
Part D Advisors is always looking for friendly, motivated people to add to our team. Please fill out the short information section below and attach your resume and a cover sheet in a Word (.doc/.docx) or Adobe (.pdf) format. Someone from our office will contact you to discuss opportunities at PDA. Thank you for your interest in joining the Part D Advisors team!
Resume Upload Form
Resume Upload Form